Frequently asked questions

What is Capital Luggage Deposit?


Luggage Deposit is your solution to Enjoy Rome hands free! We offer Luggage Storage facilities in Rome Termini Station, Rome’s City Center (Pantheon/Navona Square/Campo De’Fiori Area) and Trastevere. In addition to our Luggage Deposits we offer the NEW Luggage Transport service from your Hotel or Apartment to our Deposits!




What are your Luggage Deposit Options?


Same Day Pickup: You may leave your luggage all day long during opening hours and the price is fixed! No extra cost or hourly rate! Long Stay: You may leave your luggage in our deposits for days or weeks! Overnight fixed rates apply for every night of Deposit. Luggage Transport: In addition to Your desired Deposit Option you may use our Luggage Transport Service at only € 3,99 per luggage piece + standard Deposit Rates!




How do you consider the different Luggage Sizes?


Cloak Room: (Jackets, Coats) Shopping Bag Hand Luggage: (max 60 cm / 24 inches High) Includes Backpacks and Purses Large Luggage: (over 60 cm / 24 inches High)




How much should I pay for my Luggage?


Same Day Pickup Luggage Rates are: Cloak Room (€3,00), Shopping Bag (€3,50), Hand Luggage (€6,00), Large Luggage (€8,00) Overnight Luggage Storage Rates are: Cloak Room (€4,00), Shopping Bag (€5), Hand Luggage (€10,00), Large Luggage (€13,00) Optional Luggage Transportation: € 3,99 per luggage piece




Is my Luggage safe?


Your Luggage will be perfectly safe in our guarded Deposits. Staff is always on site with your luggage. In case of damage, loss, theft our Company makes use of special Insurance Policy that guarantees up to € 200,00 of reimbursement for each Luggage Piece. Special Conditions Apply.




How can I pay?


You may pay Cash, Visa, Mastercard, American Express, Apple Pay




What are your business hours?


Our deposits are open all year-round Termini Station Deposit is open from 9am to 9pm City Center Deposit is open from 9am to 7pm Trastevere Deposit is open from 9am to 7pm




How long can a deposit last?


Your deposit may last all day long (business hours) or if you need more time you may choose our Overnight Storage!




What happens if I get back after closing time?


If you can’t make it on time try giving us a call and we will do our best to let you pickup your luggage. If this will not be possible you must come back in the morning and Overnight Rates will apply.




Do I need to reserve in advance?


There is no need to reserve our Deposits in advance. There is plenty of space and most importantly there will be no long lines to wait in!




What is Luggage Transport?


We offer our clients the ease of having their Luggage picked up at their Hotel or Apartment and have it delivered to our Deposits. At your convenience you will then come and claim your luggage. The service has an extra cost of € 3,99 per luggage piece.




How does Luggage Transport work?


Luggage Transport Pickup must be booked online in advance. To proceed with the Online Booking of your Luggage Transport & Deposit you will have to insert Address of Pickup, Date & Time, Client ID Information. You will then decide the length of your Deposit, and proceed with payment online, or if you desire you may choose the “Pay at the Deposit” option. VERY IMPORTANT: Once your luggage has been Picked Up you may come and claim it in the chosen Deposit and the chosen time. Pick-up could arrive within a +/- 5 min range from Booked Arrival Time Client MUST wait for the arrival of the Pick-up at the Front Door of the Building Client MUST show our Staff the Id Document used for the booking No Extra Luggage will be accepted if not part of the booking Payment will be due ONLY at Luggage claim at our Deposits, if you decided not to prepay online.




Do I have to book my Luggage Pickup in advance?


The online booking procedure MUST be completed with a 2 hour advance notice. In case of Last Minute requests please contact us.




What if my Luggage Pickup address is not in the served range?


The Luggage Pickup service operates specifically in Rome’s City Center. If your Luggage Pickup Point is not in the authorised Range Area please fill the specific form on the booking page with all the information regarding luggage quantity, time and date of desired pickup, and address. We will try to do our best to reach you. In this case please consider at least 24 hr advance notice.




What if I want to drop-off my Luggage in one Deposit and Pick it up at any other of our Deposits?


We also do this!! At only € 1,99 per luggage piece + standard deposit rates you may leave your luggage in one deposit and pick it up in another deposit!




How do discounts and promotions work?


Standard promotions are valid only if the client pays at the Luggage Deposit. To take advantage of online discounts the client must have a valid Online PROMO CODE For details visit luggagedeposit.com/promotions/




How can I contact you?


Contacts: Email: info@luggagedeposit.com Telephone: + 39 06 56569244 Facebook: @luggagedeposit WhatsApp: iMessage: info@luggagedeposit.com Termini Deposit: Via Giovanni Giolitti 127 (Termini Station) City Center Deposit: Via De’ Nari 10 (Pantheon) Trastevere Deposit: Via delle Fratte di Trastevere 44D (Trastevere)





Frequently asked questions

What is Capital Luggage Deposit?


Luggage Deposit is your solution to Enjoy Rome hands free! We offer Luggage Storage facilities in Rome Termini Station, Rome’s City Center (Pantheon/Navona Square/Campo De’Fiori Area) and Trastevere. In addition to our Luggage Deposits we offer the NEW Luggage Transport service from your Hotel or Apartment to our Deposits!




What are your Luggage Deposit Options?


Same Day Pickup: You may leave your luggage all day long during opening hours and the price is fixed! No extra cost or hourly rate! Long Stay: You may leave your luggage in our deposits for days or weeks! Overnight fixed rates apply for every night of Deposit. Luggage Transport: In addition to Your desired Deposit Option you may use our Luggage Transport Service at only € 3,99 per luggage piece + standard Deposit Rates!




How do you consider the different Luggage Sizes?


Cloak Room: (Jackets, Coats) Shopping Bag Hand Luggage: (max 60 cm / 24 inches High) Includes Backpacks and Purses Large Luggage: (over 60 cm / 24 inches High)




How much should I pay for my Luggage?


Same Day Pickup Luggage Rates are: Cloak Room (€3,00), Shopping Bag (€3,50), Hand Luggage (€6,00), Large Luggage (€8,00) Overnight Luggage Storage Rates are: Cloak Room (€4,00), Shopping Bag (€5), Hand Luggage (€10,00), Large Luggage (€13,00) Optional Luggage Transportation: € 3,99 per luggage piece




Is my Luggage safe?


Your Luggage will be perfectly safe in our guarded Deposits. Staff is always on site with your luggage. In case of damage, loss, theft our Company makes use of special Insurance Policy that guarantees up to € 200,00 of reimbursement for each Luggage Piece. Special Conditions Apply.




How can I pay?


You may pay Cash, Visa, Mastercard, American Express, Apple Pay




What are your business hours?


Our deposits are open all year-round Termini Station Deposit is open from 9am to 9pm City Center Deposit is open from 9am to 7pm Trastevere Deposit is open from 9am to 7pm




How long can a deposit last?


Your deposit may last all day long (business hours) or if you need more time you may choose our Overnight Storage!




What happens if I get back after closing time?


If you can’t make it on time try giving us a call and we will do our best to let you pickup your luggage. If this will not be possible you must come back in the morning and Overnight Rates will apply.




Do I need to reserve in advance?


There is no need to reserve our Deposits in advance. There is plenty of space and most importantly there will be no long lines to wait in!




What is Luggage Transport?


We offer our clients the ease of having their Luggage picked up at their Hotel or Apartment and have it delivered to our Deposits. At your convenience you will then come and claim your luggage. The service has an extra cost of € 3,99 per luggage piece.




How does Luggage Transport work?


Luggage Transport Pickup must be booked online in advance. To proceed with the Online Booking of your Luggage Transport & Deposit you will have to insert Address of Pickup, Date & Time, Client ID Information. You will then decide the length of your Deposit, and proceed with payment online, or if you desire you may choose the “Pay at the Deposit” option. VERY IMPORTANT: Once your luggage has been Picked Up you may come and claim it in the chosen Deposit and the chosen time. Pick-up could arrive within a +/- 5 min range from Booked Arrival Time Client MUST wait for the arrival of the Pick-up at the Front Door of the Building Client MUST show our Staff the Id Document used for the booking No Extra Luggage will be accepted if not part of the booking Payment will be due ONLY at Luggage claim at our Deposits, if you decided not to prepay online.




Do I have to book my Luggage Pickup in advance?


The online booking procedure MUST be completed with a 2 hour advance notice. In case of Last Minute requests please contact us.




What if my Luggage Pickup address is not in the served range?


The Luggage Pickup service operates specifically in Rome’s City Center. If your Luggage Pickup Point is not in the authorised Range Area please fill the specific form on the booking page with all the information regarding luggage quantity, time and date of desired pickup, and address. We will try to do our best to reach you. In this case please consider at least 24 hr advance notice.




What if I want to drop-off my Luggage in one Deposit and Pick it up at any other of our Deposits?


We also do this!! At only € 1,99 per luggage piece + standard deposit rates you may leave your luggage in one deposit and pick it up in another deposit!




How do discounts and promotions work?


Standard promotions are valid only if the client pays at the Luggage Deposit. To take advantage of online discounts the client must have a valid Online PROMO CODE For details visit luggagedeposit.com/promotions/




How can I contact you?


Contacts: Email: info@luggagedeposit.com Telephone: + 39 06 56569244 Facebook: @luggagedeposit WhatsApp: iMessage: info@luggagedeposit.com Termini Deposit: Via Giovanni Giolitti 127 (Termini Station) City Center Deposit: Via De’ Nari 10 (Pantheon) Trastevere Deposit: Via delle Fratte di Trastevere 44D (Trastevere)





PRIVACY POLICY

Pursuant to art. 13 Reg. UE 16/679 (General Data Protection Regulation - GDPR) this page describes the methods for processing personal data of users who visit the website www.luggagedeposit.com.

 

Data controller

The Data Controller of personal data is Capital Luggage Deposit s.r.l. (VAT number: 14285941002), with registered office in Rome, Viale Parioli 41- cap: 00197, registered in the Rome Register of Companies, no. 1509752, in the person of the legal representative p.t., pec: capitalluggagedeposit@legalmail.it.

 

Definition of treatment

By "processing" of personal data, we mean any operation or set of operations performed on personal data (collection, registration, organization, structuring, preservation, adaptation, modification, extraction, consultation, use, communication by transmission, diffusion, comparison, interconnection , limitation, cancellation and destruction).

 

Categories of data processed

Following consultation of the contents of this website, data relating to identified or identifiable natural persons may be processed, such as those communicated by you in the context of the interactive services of the website and those relating to the social network profiles referred to, as better specified further, in this information.

We also collect anonymous data and information on, for example, the type of browser you use, your geographical location, the date and time of access to the website, your consumption habits and your preferences for products and services.

Furthermore, during the course of their operation, the computer systems and the software procedures of the site's operation acquire some browsing data, the transmission of which is implicit in the use of internet communication protocols, among which IP addresses are included, the domain name of the computer used by the user to connect to the site, the addresses in URI / URL (Uniform Resource Identifier / locator) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the file size obtained in response, the numeric code indicating the status of the response given by the server (success, error, etc.) and other parameters related to the operating system and to the computer environment used by the user.

 

Method of treatment

The processing of data provided by you will be carried out according to the principles of lawfulness and correctness through the use of tools and procedures suitable to ensure the security and confidentiality, it can be done either through our website or through electronic tools and also with the paper support.

 

Purpose of the treatment

The processing of personal data provided by you will be solely aimed at the activity of completion of the services requested by you and to contact you in case of need. To send communications regarding the requested service, Capital Luggage Deposit s.r.l. it may also collect and use the information received from this website and from your social network profiles, which can be reached by clicking the relevant icons on the site.

 

Use of cookies and profiling activities

By profiling activities we mean a method of processing personal data which, through an automated decision-making process, evaluates personal aspects concerning a natural person, in particular in order to analyze or predict aspects regarding consumption habits and preferences on products and services. Capital Luggage Deposit s.r.l. uses cookies, including third parties, as well as for the best use of the site and for statistical analysis, also for the profiling of users of this website.

These small text files, for whose specific discipline you refer to the related cookie policy, are in fact able to remember the choices made by the user and recognize, over time, his preferences.

In particular, Capital Luggage Deposit s.r.l. uses the Google platform to monitor its sites and, specifically, the advertising features of Google Analytics, able to reveal the use of original cookies (for example, the Google Analytics cookie).

Should you wish to disable the functions of Google Analytics from your browser, you must visit the Google page where you can download and install the plug-in on your browser to disable the functions currently available for the web of Google Analytics.

 

Legal basis of the processing.

The processing of your personal data will take place for the aforementioned purposes, pursuant to art. 6, lett. b) GDPR, for the execution of the deposit contract of which you are a part. Capital Luggage Deposit s.r.l., will request your consent to the processing of personal data only in the "contact us" section. This consent may be revoked at any time by express request to be sent to the following email address: info@luggagedeposit.com.

 

Personal data relating to a minor.

The communication of personal data relating to a minor subject of fourteen years must be carried out or authorized by those who exercise parental responsibility on the minor himself.

 

Place of treatment and Extra-EU Transfer.

The acquired data reside on the web server of Register.it S.p.A. located in Italy and on company cloud (Dropbox) that guarantees an adequate level of protection of personal data through compliance with the regulations of the EU-US Shield.

 

Data recipients.

For the pursuit of the purposes described and within the limits strictly necessary for the performance of the tasks entrusted to them, Capital Luggage Deposit s.r.l. transfers the personal data collected through this website and the social media profiles to subjects based in Italy and abroad, belonging to the following categories:

• Subjects authorized to process the data by the Data Controller;

  • Data processor authorized to process the data by the Data Controller;

• Subjects who can access data under national or European legislation;

• Subjects who need access to data for auxiliary purposes to the relationship with the data controller;

• Consultants and suppliers of the Data Controller.

 

Time of conservation.

The duration of data retention is linked to the fulfillment of the aforementioned purposes of the processing and to the requirements of any legal protection, in consideration of the related prescription terms.


Data subjects' rights.

Pursuant to articles 15 and ss. of Reg. UE 16/679 You are given the opportunity to exercise specific rights, in particular:

• right to information and access to personal data (Article 15),

• right to rectify and update personal data (Article 16),

• right to delete personal data (Article 17),

• right to limitation of treatment (Article 18),

• right to the portability of personal data (Article 20),

• the right to object to the processing (article 21) also for marketing purposes.

The exercise of the aforementioned rights is free and can be carried out through the relative forms obtainable on request at the e-mail address info@luggagedeposit.com or by contacting the company by telephone at + 39 06 56569244.

 

Right to lodge a complaint to the Supervisory Authority.

It is recognized the right to lodge a complaint with the Authority for the Privacy to complain about a violation of the regulations regarding the protection of personal data and request a verification of the Authority itself through the forms available on the website www.garanteprivacy.it.

 

DEFINITIONS

• Data controller: the natural or legal person, public authority, service or other body that, individually or together with others, determines the purposes and means of processing personal data; where the purposes and means of such processing are determined by Union or Member State law, the Data Controller or the specific criteria applicable to its designation may be established by Union or Member State law;

• Data Processor: the natural or legal person, public authority, service or other body that processes personal data on behalf of the Data Controller;

• Authorized subject: the employee who, on behalf of the Data Controller, processes and uses personal data on the basis of the instructions received from the Data Controller or the Data Processor;

• Interested: the natural person to whom the personal data being processed refers, which can exercise the rights granted by the GDPR;

• Recipients: the natural or legal person, public authority, service or other body that receives personal data, whether it is a third party or not. However, public authorities that may receive disclosure of personal data in the context of a specific investigation in accordance with Union or Member State law are not considered to be recipients; the processing of such data by these public authorities complies with the applicable data protection rules according to the purposes of the processing;

• Third: the natural or legal person, public authority, service or other body other than the Interested, the Data Controller, the Data processor and the subjects authorized to process personal data under the authority direct of Data Controller;

  • Personal data: any information concerning an identified or identifiable natural person («Interested»); identifies the natural person who can be identified, directly or indirectly, with particular reference to an identifier such as, the name, an identification number, location data, an online identifier or one or more characteristic elements of his physical identity (ex. image), physiological, genetic, psychic, economic, cultural or social;

•Particular data: personal data referring to categories of sensitive information, such as those concerning racial or ethnic origin, political opinions, religious or philosophical convictions, union membership, genetic and biometric data aimed at identifying unambiguously a natural person, data relating to health, life and / or sexual orientation of the person, data relating to criminal convictions and offenses;

•Profiling: any form of automated processing of personal data consisting of the use of such personal data to assess certain personal aspects relating to a natural person, in particular to analyze or predict aspects of professional performance, the economic situation, health, personal preferences, interests, reliability, behavior, location or movement of said physical person;

•Consent: any manifestation of free will, specific, informed and unequivocal of the interested party, with which he expresses his assent, through a declaration or unequivocal positive action, that the personal data concerning him / her are object of data processed;

•Violation of personal data: the security breach that involves accidental or unlawful destruction, loss, modification, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed;

•Supervisory Authority: the independent public authority established in a Member State pursuant Article 51 GDPR, concerned by the processing of personal data because: the Data Controller or the Data Processor is established in the territory of the Member State of this supervisory authority. In Italy, this Authority is represented by the Privacy Guarantor, an independent administrative authority established by Law no. 675/96.